Grounded Groomer – Terms of Service
Last Updated: June 27, 2025
This document outlines the terms and conditions of service (“Terms”) for Grounded Groomer (“we”, “us”, “our”). By booking an appointment with Grounded Groomer, you (“the Client”) agree to be bound by these Terms. This agreement ensures we can provide the safest, most professional, and highest quality grooming experience for your cat.
1. Appointments & Cancellations
1.1. Booking: All appointments are requests until confirmed directly by Kendelle. As a mobile service, we schedule appointments based on geographic location to operate efficiently. We will provide an estimated arrival window (e.g., 10:00 AM – 1:00 PM), and Kendelle will contact you with a more precise ETA on the day of your appointment.
1.2. Cancellation & Rescheduling: We understand that plans can change. If you need to cancel or reschedule your appointment, we require a minimum of 48 hours’ notice. This allows us enough time to offer the appointment to another client on our waiting list.
1.3. Late Cancellations & No-Shows: Cancellations made within 48 hours of the scheduled appointment, or instances where the Client is not home when Kendelle arrives, will be subject to a cancellation fee equal to 50% of the scheduled service cost. This fee must be paid before any future appointments can be booked.
2. Client Responsibilities
2.1. Grooming Environment: The Client agrees to provide a safe, clean, and quiet space for the grooming session (e.g., a bathroom) with access to a power outlet. The Client also agrees to have one clean towel available for the groomer’s use.
2.2. Health & Temperament Disclosure: It is the Client’s responsibility to inform us of any pre-existing health conditions, allergies, skin sensitivities, or behavioural issues (including a history of anxiety or aggression) at the time of booking. This information is crucial for the safety and well-being of both your cat and the groomer.
3. Health, Safety & Cat Welfare
3.1. Right to Refuse Service: The welfare of your cat is our highest priority. Kendelle reserves the right to stop a groom at any time if the cat becomes too stressed, anxious, or aggressive to be handled safely. In such cases, the Client will be charged for the portion of the groom completed, with a minimum charge of [$XX.XX – e.g., $40.00] to cover travel and setup costs.
3.2. Matted Coats: We practice humanity over vanity. De-matting a cat’s coat is a painful and stressful procedure that can damage the skin. We do not offer de-matting services. For cats with a significantly matted coat, the only safe and humane option is a “Lion Cut” or restorative shave-down. The Client acknowledges that shaving a matted coat can expose pre-existing skin conditions or irritations.
3.3. Veterinary Care & Emergencies: In the rare event of a medical emergency, the Client authorizes Grounded Groomer to seek immediate veterinary care for the cat at the Client’s expense. We will make every effort to contact you first. Grooming can sometimes reveal underlying health conditions for which Grounded Groomer cannot be held liable.
4. Pricing & Payment
4.1. Pricing: All prices are subject to change. The final price may be adjusted based on the cat’s coat condition, size, and temperament.
4.2. Payment: Payment is due in full at the completion of the grooming service. We accept Debit, Credit Card, and E-transfer.
5. Liability
5.1. Limitation of Liability: Grounded Groomer will take every precaution to ensure the safety and well-being of your cat. The Client acknowledges that grooming equipment is sharp and accidents, though rare, are possible. Grounded Groomer is fully insured but will not be held responsible for accidental injury resulting from the cat’s movement or from pre-existing and undisclosed health conditions.
6. Media Release
6.1. Photos & Videos: We love to celebrate our beautiful clients! Grounded Groomer may take photos or short videos of your cat before, during, or after the groom for use on our website, social media, and other promotional materials. If you do not wish for your cat’s image to be used, please inform us in writing prior to your appointment.
7. Governing Law
7.1. Jurisdiction: This agreement shall be governed by the laws of the province of Nova Scotia, Canada.
By confirming your appointment with Grounded Groomer, you acknowledge that you have read, understood, and agree to these Terms of Service.